Privacy Policy


This Privacy Policy summarizes the practices carried out by Hotel Jardines de la Mata ("we", "our" or "the Company") in relation to the information collected from users who access our website through ("Site"), or who share personal information with us (collectively, "Users").

The responsible authority under data protection laws, specifically the General Data Protection Regulation (GDPR) is: Agencia Española de Protección de Datos -

User rights

You can ask for:

  1. - Receive confirmation of whether or not personal information about you is being processed, as well as access to your stored personal information, together with supplementary information.
  2. - Receive in a structured, general-use, and machine-readable format a copy of the personal information you provide directly to us.
  3. - Request rectification of your personal information over which we have control.
  4. - Request erasure of your personal information.
  5. - Object to our processing of your personal information.
  6. - Request the restriction of our processing of your personal information.
  7. - Submit a complaint or claim to a supervisory authority.

Please note, however, that these rights are not final and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the rights mentioned above, or receive more information, please contact our Director of Data Protection ("DPO") using the information detailed below:

Data retention

We will retain your personal information for as long as necessary to provide our services, as well as to comply with our legal obligations, resolve disputes, and implement and enforce our policies. The retention periods will be determined taking into account the type of information collected and the purpose of said collection, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information in the shortest possible time. Pursuant to applicable laws, we will retain records containing customer personal information, account opening documents, communications, and any other information required by applicable laws and regulations.

We may rectify, replace, or delete inaccurate information at any time and at our sole discretion.

Reasons for data collection

Processing of your Personal Information i.e. any information that may allow your identification by reasonable means; (hereafter "Personal information") it is necessary for the performance of our contractual obligations to you, as well as to provide you with our services, protect our legitimate interests and comply with legal and financial laws to which we are subject.

By using the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We recommend our Users to carefully read this Privacy Policy and make use of it to make informed decisions.

What information do we collect?

We collect two types of data and information from Users.

The first type corresponds to unidentified and non-identifiable information belonging to Users, which can be collected through the use of the Site. ("Non-personal information"). We do not know the identity of a User whose non-personal information we collect. This information may include aggregated usage data and technical information transmitted by the device, both software and hardware (such as the type of browser and operating system used by the device, language preferences, access time , etc.), in order to improve the functionality of our Site.

The second type of information is Personal information which is individually identifiable information, that is, information that identifies a person or that can, without undue difficulty, identify a person. This information includes:

How do we receive information about you?

We receive your personal information from various actions or sources:

How is the information used? With whom do we share the information?

We do not rent, sell or share User information with any third party except as described in this Privacy Policy.

We may use the information for the following purposes:

In addition to the various uses listed above, we may transfer or disclose Personal Information to our affiliated companies and subcontractors.

Other than the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions around the world, for any of the following purposes:

In addition, we may disclose information if we are satisfied that disclosure would be helpful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce our policies (including our Agreement), including any investigation of potential violations of our Agreement; (3) investigate, detect, prevent, or take action related to illegal activities or other violations, suspected fraud, or security matters; (4) establish or exercise our rights to defend ourselves against complaints or legal claims; (5) avoid any damage or harm to the rights, property or safety of both ours and our users, yourself or any third party; or (6) collaborate with security agencies and/or, if deemed necessary, enforce intellectual property or other legal rights.

Third Party Information Collection

Our policy only addresses the use and disclosure of information we collect from you. Regarding the disclosure of information you make to other parties or sites over the Internet, various regulations may apply to such disclosure or use of information. Accordingly, we recommend that you read the terms and conditions and privacy policy of each party to whom you choose to disclose the information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor does it apply to anyone not employed by or under our direction, including any third parties that may disclose information as set forth in this Privacy Policy.

How do we protect your information?

We pay particular attention to implementing and maintaining the security of both the Site and your information. We use industry standard procedures and policies to ensure the security of the information we collect and store, as well as to prevent unauthorized use of it, and we require all third parties to apply similar security requirements in accordance with this Privacy Policy. Privacy. Although we use reasonable measures to secure information, we cannot be responsible for the acts of anyone who gains unauthorized access or misuses our Site, and we make no warranty, express, implied or otherwise, that said access.

Transfer of data outside the EEA

Please note that some recipients of the data may be located outside the European Economic Area. In such cases, we will provide your data only to those countries whose level of data protection has been approved by the European Commission, or we will establish an agreement to guarantee an adequate level of data protection.

Corporate transaction

We may share information in the event of a corporate transaction (such as the sale of a substantial portion of our business, a merger, or a sale of assets). In such a case, the beneficiary or acquiring company will be the one that assumes the rights and obligations described in this Privacy Policy.


We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed or intended for use by children. Under no circumstances will we allow the use of our services by minors without the consent or prior authorization of a parent or legal guardian. We do not knowingly collect any Personal Information from minors. If a parent or legal guardian becomes aware that her child has provided us with Personal Information without her consent, she should contact us at

Updates or modifications in this Privacy Policy

We reserve the right to periodically modify or revise the Privacy Policy, which changes will be effective at the time the revised or modified Privacy Policy is displayed. The last revision will be reflected in the "Last modification" section. Your continued use of the Platform following notification of such changes to our website constitutes your acknowledgment and consent to such changes in the Privacy Policy, as well as your acceptance of the terms of such changes.

How to contact us

If you have any general questions about the Site or the information we collect from you and our use of it, you may contact us at

Last modification: 23/03/2023